SOVA Glide — Shipping Policy

We offer free standard shipping on every order, Australia-wide. Here's exactly what to expect after you order.

Where we ship

We currently ship within Australia only. If you're outside Australia and want a SOVA Glide, email us at hello@sovaglide.com and we'll let you know when we open up to your region.

Shipping cost

Free standard shipping on all orders. No minimum spend, no surprises at checkout. The price you see is the price you pay — GST included.

Processing time

Orders are processed and dispatched within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

During high-demand periods (sales, promotions, or new launches) processing can take a little longer. If there's a significant delay with your order, we'll reach out to let you know.

Delivery time

Once dispatched, standard delivery to Australian addresses typically takes 10–20 business days.

So you know exactly what to expect: your total time from order to doorstep is usually around 2–4 weeks. Our items are shipped from our fulfilment partner overseas, which is how we're able to keep the SOVA Glide affordable and offer free shipping — the trade-off is a slightly longer delivery window than a local courier.

All delivery times are estimates, not guarantees. They can be affected by customs processing, carrier delays, weather, remote delivery areas, and peak periods — factors outside our control.

Order tracking

Once your order ships, we'll email you a confirmation with a tracking number so you can follow it the whole way. Please allow a couple of days after dispatch for tracking to update its first scan.

If you haven't received tracking within 5 business days of ordering, check your spam folder first, then contact us at hello@sovaglide.com.

Correct delivery details

Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's dispatched, and we can't be held responsible for orders sent to an incorrectly entered address. If you spot a mistake, email us at hello@sovaglide.com as soon as possible and we'll do our best to update it before dispatch.

Delayed, lost, or stuck parcels

If your tracking hasn't updated in a while, or your estimated delivery window has clearly passed, get in touch at hello@sovaglide.com and we'll chase it up with the carrier and make it right.

Damaged or incorrect items

If your SOVA Glide arrives damaged, faulty, or you've received the wrong item, please contact us within 7 days of delivery at hello@sovaglide.com with a photo, and we'll sort out a replacement or refund at no cost to you. Full details are in our Return & Refund Policy.

Questions

Anything shipping-related, email us at hello@sovaglide.com — we're happy to help.