Refund policy
SOVA Glide — Return & Refund Policy
We want you to love your feet again. Every SOVA Glide is backed by our 90-Day Satisfaction Guarantee — if it's not right for you, we'll make it right.
90-Day Satisfaction Guarantee
You have 90 days after receiving your SOVA Glide to request a return for any reason. Try it, use it, feel the difference — and if you're not happy, send it back within 90 days for a refund.
To be eligible, please return your item with all accessories and, where possible, its original packaging. We accept returns even if the item has been used — that's the point of a satisfaction guarantee — but items must be reasonably intact and not damaged beyond normal trial use.
You'll need your order number or proof of purchase to start a return.
To start a return, contact us at hello@sovaglide.com. We'll review your request and, if accepted, send you instructions on how and where to send your package.
Once your return is approved, we'll email you the return address along with simple instructions on how and where to send your package. Please don't send items back before requesting a return — items returned without a prior request can't be processed.
You can contact us with any return question at hello@sovaglide.com.
Return shipping
For change-of-mind returns under the satisfaction guarantee, you cover the cost of return shipping. We recommend using a tracked service, as we can't be responsible for items lost on the way back to us.
If your item arrives faulty, damaged, or incorrect, we cover the return shipping — see below.
Damaged, faulty, or wrong items
Please inspect your order as soon as it arrives and contact us within 7 days at hello@sovaglide.com if your SOVA Glide is defective, damaged in transit, or you've received the wrong item. Send a photo where you can and we'll evaluate the issue and make it right with a free replacement or refund — at no return-shipping cost to you.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our products come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the product repaired or replaced if it isn't of acceptable quality and the failure doesn't amount to a major failure.
Our 90-Day Satisfaction Guarantee sits on top of these rights — it doesn't replace them.
Non-returnable items
We can't accept returns on gift cards or on items marked as final sale at the time of purchase.
Exchanges
The fastest way to get the item you want is to return the one you have, and once your return is accepted, place a new order separately.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us at hello@sovaglide.com.